Ericsson GDC-500H Specifications download pdf (Page 14)

14 Ericsson-LGEnterprise

iPECS IPCR

IPCallRecording

iPECSIPCallRecording(IPCR)isacallrecordingandmonitoringsolution

tightlyintegratedwithiPECSCallServersoptimizedforsmallandmedium

sizedofcesandcontactcenters.IPCRisdesignedasasimpleandcost

effectivesolution,whileitdeliverspowerfulvalueaddedfeatures.iPECS

IPCRcanmeettheneedsofrobustcallrecordingtoensureregulatory

complianceandqualitymanagement.

RealtimemonitoringandrecordingSingleserverforrecordingallterminals

• Allcallrecordingandon-demandrecording

• Noadditionalhardwareorcablingrequired

• IP,digitalandSLTextensionrecording

• Graphicalagentstatusmonitoring:idle,login/out,busy

• Liveagentcallmonitoringwithaclickofmouse

• On-demandrecordingoftheentirecall,simplypresscallrecordingbutton

 anytimeduringthecall

Remotecallrecording

• Recordcallstoremotebranch,homeoffice,roadwarriors

• Conversationsaresavedinacentralorremoteservers

• Remotepackettrans-codingandrelayviaVOIM

• Multiplecodecselectiondependingonnetworkcondition(G.723/G.729)

• Upto10systemsregisterandrecordtoasingleIPCRserver

Searchandplayrecordings

• Webbasedsearchandplay

• Keywordsearch:period,hour,agent,DIC,incoming/outgoing

• Directorysearch:grouporagentselection

• Built-inmediaplayer:play,stop,pause,marking,speedcontrol

• Serverstatusandmemorymonitoring

Distributedrecording

• TrafficbalancingemployinglocalIPCRservers

• Localtrafficsavedinlocalservers:regionalagents,localconversation

• Localsurvivability

• Upto10IPCRserversregisterandrecordcallsfromasingleCallServer

Intuitivedisplayofstatistics

• Usagestatisticsgraphs:table,barchartandlinegraph

• Externalcalls,internalcallsandaveragetalkingtime

• Hourly,daily,monthly,yearlydataandperagentdata

• Webdisplayandexcelfiledownloadable

Conferencerecording

• From3upto32-partyconferencerecording

• Mixingmulti-partyconversationpathsintoonepathviaMCIM

• AnyIPCRregisteredparticipantscansavetheconference

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Ericsson GDC-500H Specifications Page 14

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