Ericsson TT1222 User's Guide Page 74

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Preventive Maintenance and Fault-finding
6. When the product exhibits a distinct change in performance.
7. If the equipment has been exposed to a lightning strike or power surge.
7.2.2 Replacement Parts
When replacement parts are required, be sure only parts specified by Ericsson (or
having the same characteristics as the original part) have been used. Unauthorised
substitution may result in fire, electric shock or other hazards.
7.2.3 Check on Completion of Servicing
Upon completion of any service or repairs to this product, ask the service technician
to perform safety checks to determine that the product is in a safe operating
condition. Also, performance and EMC checks may be required.
7.3 Maintenance and Support Services
7.3.1 Introduction
Ericsson is a leader in the design, integration and implementation of digital
broadcasting products and systems. It has a large team dedicated to keeping our
customers on-air 24 hours a day, 365 days a year.
With regional offices worldwide, and ultra-modern specialist service facilities in the
US, UK, and Asia, Ericsson covers the world. There is a customer service center
open round the clock, every day of the year, in your time zone.
Years of design and support experience enable Ericsson to offer a range of service
options that will meet your needs at a price that makes sense.
7.3.2 Warranty
All Ericsson products and systems are designed and built to the highest standards
and are covered under a comprehensive 12 month warranty.
7.3.3 Levels of Continuing Ericsson Service Support
For standalone equipment, then Ericsson BASIC Essential support is the value for
money choice for you. BASIC provides you with year-by-year Service long after the
warranty has expired.
For systems support you can choose either Gold Business Critical support or
Silver Business Advantage. These packages are designed to save you costs and
protect your income through enlisting the help of Ericsson support specialists.
EN/LZT 790 0002/2 R1A
7-4
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