Ericsson OPI-II User's Guide download pdf (Page 39)

39OPI 3214

Service Facilities

Intrusion and forced release

For urgent calls you can use the intrusion function to enter busy

extensions and, if accepted, disconnect him/her to extend the new

call.

An incoming urgent call is connected to the console.

z Dial extension number

The display shows

BUSY or C.WAITING indicating that the

extension is busy or busy with a call camped on.

Speech >

j Press to intrude on the conversation

The intrusion tone is heard and you are connected to the ongoing

conversation.

Inform the called party about the urgent call

If the extension agrees to accept the new call

Speech > j Press

The required connection is kept, the other extension is

disconnected.

a Press to connect the call

The urgent call is connected to the extension, the console is

cleared.

If the extension wishes to finish the ongoing

conversation first

k < Speech Press

You are connected to the urgent caller.

Inform the caller that you will extend the call as soon as the

extension is free

a Press to camp on the call

The caller is camped on to the extension and the console is

cleared.

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Ericsson OPI-II User's Guide Page 39