Ericsson OPI-II User's Guide Page 1

? Cover Page GraphicPlace the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make th

Preparing the ConsoleOPI 321410Manual or automatic extendingIncoming calls can be extended automatically or manually, automatically extended calls are

11OPI 3214Incoming CallsIncoming CallsNormal incoming callsThe console rings to signal a new incoming call. The display shows the number of calls wait

Incoming CallsOPI 321412Rerouted callsIf a call fails to reach the designated location it is rerouted to the console. The console rings and the displa

13OPI 3214Incoming CallsAn extension calls the consoleAn extension can contact the console using one of two methods, dialling a common operator number

Incoming CallsOPI 321414An operator calls the consoleIf an operator dials the common operator number all the other operator consoles in the system rin

15OPI 3214Incoming CallsEmergency callsAn emergency call from an extension is signalled by a continuous acoustic signal.Display example:Incoming emerg

Incoming CallsOPI 321416Absence information (message diversion)The absence information can be activated on consoles or extensions. When a called exten

17OPI 3214ExtendingExtendingThis chapter describes how to extend calls to extensions, operators, paging units and external lines.Free extensionTo tran

ExtendingOPI 321418Announce callIf you want to announce the call before extending (the console must be in manual extending mode).z Dial the extension

19OPI 3214ExtendingBusy extensionIf BUSY is shown the extension is busy, inform the caller and ask if he/she wants to hold or call later.If the caller

WelcomeOPI 32142Welcome Welcome to the User Guide for the OPI 3214 Operator Console in the Ericsson MD110 communication system.It is a state-of-the-ar

ExtendingOPI 321420Barred extensionWhen an extension is barred from receiving direct indialled calls from the public network, it is rerouted to you.Di

21OPI 3214ExtendingVacant numberWhen a vacant extension number is given to you by the calling party VACANT is shown.Inform the caller about the situat

ExtendingOPI 321422Diverted extensionWhen you extend a call to a diverted internal extension.z Dial the extension numberThe right side of the display

23OPI 3214ExtendingPersonal numberWhen you extend a call to an extension that has activated a personal number profile.Note: At automatic extending, or

ExtendingOPI 321424Operators and groupsTo extend a call to another operator or group in your own exchange or private network.Operatorsz Dial the exten

25OPI 3214ExtendingPaging unitCalls can be extended to a paging unit.z Dial the extension number@ Press to activate the paging facilityThe display sho

ExtendingOPI 321426Message pagingThe paging unit can be equipped to permit message paging. The messages are transmitted as predetermined digit codes c

27OPI 3214ExtendingBypassingDiverted extensionWhen you have called a diverted extension (the right side of the display shows the answering position an

Service FacilitiesOPI 321428Service FacilitiesOn holdPutting an ongoing call temporarily on hold leaves the console free to perform other functions. T

29OPI 3214Service FacilitiesTo put on hold using loop keys, Loop 1-4An alternative method to put a call on hold is by using a loop key.To put the call

3OPI 3214Table of ContentsTable of ContentspageIntroduction ... 4The Console ...

Service FacilitiesOPI 321430AnnouncingWhen you receive a call for an extension that needs to be announced before extending follow these procedures (th

31OPI 3214Service FacilitiesDisplay example:a PressSpeech connection with the party that was put on hold.Speech > j PressThe console rings the exte

Service FacilitiesOPI 321432RecallA recall is a:• Call put on hold by the answer/extend key.• Call put on hold by a loop key.• Call extended to a free

33OPI 3214Service FacilitiesNo answer or busy extensionThe console rings.Display example:If the recall is from an extension, EXTENSION, number and nam

Service FacilitiesOPI 321434Call meteringAn extension can request an external line with call metering. Do this using one of the following four methods

35OPI 3214Service FacilitiesCalling external party firstAsk the extension to hang up$ Pressz Make an external call in the usual mannerAsk the called

Service FacilitiesOPI 321436Extend dial toneAn extension calls the console and requests an external metered line.Ask the caller to hold the line$ Pres

37OPI 3214Service FacilitiesSerial callsA serial call allows a caller to speak to several extension within the exchange without having to call back. A

Service FacilitiesOPI 321438Recalls diverted to another consoleIf you need to leave the console unattended e.g. during a serial call you must insure t

39OPI 3214Service FacilitiesIntrusion and forced releaseFor urgent calls you can use the intrusion function to enter busy extensions and, if accepted,

IntroductionOPI 32144IntroductionHow this manual worksThe initial section of the manual introduces the equipment and familiarises you with the layout

Service FacilitiesOPI 321440If the extensions class of service does not permit intrusionThe bottom row shows RESTRICTED, signalling that intrusion is

41OPI 3214AssistanceAssistanceAssistance methodsIf an extension cannot or is not allowed to perform a task, it can contact an operator to request assi

AssistanceOPI 321442Other party firstThis allows the extension to initiate or receive calls while the operator contacts the other party.z Dial the num

43OPI 3214AssistanceConference callsA conference call can be established with a maximum of 8 members, you can either lead the conference or be a membe

AssistanceOPI 321444Conference memberAn extension can include an operator in a conference they have initiated.Note: As a conference member you do not

45OPI 3214AssistanceProgramming individual abbreviated numbersYou can assist extensions to program individual abbreviated numbers to digit keys 0-9 on

AssistanceOPI 321446Authorisation codeYou can lock/unlock an extension using the individual authorisation code.To lock an extension:* 7 6 * Dialz # Di

47OPI 3214AssistanceDiversionYou can assist an extension to divert calls to a predetermined position specified by the system administrator. Note: The

AssistanceOPI 321448Diversion when the extension is busyActivate:* 2 1 2 * Dialz # Dial the extension number and pressCancel:# 2 1 2 * Dialz # Dial th

49OPI 3214AssistanceExternal follow-meYou can assist an extension to divert calls to an external number.Note: The extension must have access to this f

5OPI 3214The ConsoleThe ConsoleThe OPI 3214 operator console uses a combination of advanced digital technology, ISDN communication principles and dist

AssistanceOPI 321450Absence information (activated message diversion)You can assist an extension to divert calls into an absence message. The diversio

51OPI 3214AssistanceData trafficCall to a data extension that is free:z Dial the data extension numberk < Speech Press to call the extensionWhen th

AssistanceOPI 321452Personal number (optional)As an operator, you can activate, change or deactivate this function for a selected extension.When an ex

53OPI 3214AssistanceFree seatingYou can assist a user with the log off procedure. (The log on procedure must be done by the user from the telephone to

Outgoing CallsOPI 321454Outgoing CallsVia any external lineNote: The console must be in idle state with no party on the left side of the display.z Dia

55OPI 3214Outgoing CallsIf all lines are busy, CONGEST. is displayed, you can start supervision and be recalled when the line becomes free:! Pressa Pr

Outgoing CallsOPI 321456If you need to make an urgent call and all lines are busy you can intrude and force release a line:k < Speech Press to intr

57OPI 3214Outgoing CallsTo an extension in the private networkz Dial the extension numberThe dialled number is shown temporarily, then the display sho

Outgoing CallsOPI 321458If the called extension has activated an absence information:You will see the activated information, see section “Absence info

59OPI 3214Outgoing CallsIf the extension is busy (BUSY is displayed), or a cordless or an IP extension is unavailable (UNAVAIL is displayed), you can

The ConsoleOPI 32146Description1Display5x40 characters. See section “Display Description” on page 68.2 Call processing keys3 Service keys4 Special fun

Outgoing CallsOPI 321460To another operatorz Dial the individual operator numberOPERATOR FREE and the individual operator number and name are displaye

61OPI 3214Outgoing CallsPaging receivers with voice message:z Dial the extension number of the person you want to page@ Press to activate the paging f

Outgoing CallsOPI 321462Abbreviated diallingCommon abbreviated numberThese numbers are the same for all users and are programmed centrally from the ma

63OPI 3214Other Useful FacilitiesOther Useful FacilitiesClockThe time of day is shown in the bottom right hand corner of the display.AM/PM is only sho

Other Useful FacilitiesOPI 321464Night serviceThe exchange has four different types of night service:Common night serviceAll incoming calls are rerout

65OPI 3214Other Useful FacilitiesAlarmIf a fault occurs in the exchange, the Alarm lamp flashes.Use the following procedure to acknowledge the alarm:}

Other Useful FacilitiesOPI 321466Malicious call tracingIf you are disturbed by malicious external incoming calls you can invoke the malicious call tra

67OPI 3214Other Useful FacilitiesFault locationThere may be situations when there are problems with a specific external line or other interference to

Display DescriptionOPI 321468Display DescriptionThe display codes indicate which function the console is currently performing. The display consist of

69OPI 3214Display DescriptionType of incoming call (2)Activated metering, paging or serial call (3)Console or exchange status (4)The second row (5)Typ

7OPI 3214The ConsoleAccessories – option unitAn option unit DBY 410 02 can be installed under the console allowing the assessories or functions descri

Display DescriptionOPI 321470BLOCKEDCalled party or line is blockedBUSYCalled party is busyCONFER.Conference callCONGEST.CongestionC.WAITINGCall waiti

71OPI 3214Display DescriptionThe third row (6-7)Party identity for source side (left) and destination side (right).Party identity source side (6)Party

Display DescriptionOPI 321472The fifth row (10-11)Dialled number and name (if available), metering pulses, interception information, absence messages.

73OPI 3214Key DescriptionKey Description% Console on or off.Switches the operator console on or off. Also used to deny more calls to the console.Note

Key DescriptionOPI 321474hHeadset Headset key.To switch between handset and headset. The key lamp shows steady light when headset is used.Note: Headse

75OPI 3214Key Description! Announcing key.To initiate extending with announcement or camp on to busy extension or external line.a Answer/Extend key.To

IndexOPI 321476IndexAAbbreviated dialling 62Absence information (message diversion) 50Accessories 7Acoustic signal 9Alarm 65Announce call before exten

77OPI 3214IndexIIncoming calls 11Absence information 16An extension calls the console 13An operator calls the console 14Diverted call 15Emergency call

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Preparing the ConsoleOPI 32148Preparing the ConsoleOn/Off dutyThe console must be turned on to receive calls.Note: As an option, calls to the individu

9OPI 3214Preparing the ConsoleAcoustic signalThe console uses different acoustic sounds to signal incoming calls.• One tone ringer, this signals an in