Ericsson OPI-II User's Guide Page 1

Ericsson communications solutionsfor enterprise networks combine andimprove advanced ways of exchanginginformation via voice, data, video andevolving

8OPI-IIPreparing the ConsoleAdjusting the tone ringer characterYou can change the tone ringer to ten different characters.PressYou enter programming c

9OPI-IIPreparing the ConsoleManual or automatic extendingIncoming calls can be extended automatically or manually, automatically extended calls are tr

10OPI-IIIncoming CallsIncoming CallsIncoming external callsThe console rings and the display shows a new external incom-ing call. Which symbols are di

11OPI-IIIncoming CallsRerouted callsIf a call fails to reach the designated location it is rerouted to theconsole.Press to answer the callYou are conn

12OPI-IIIncoming CallsAn extension or operator calls the consoleAn extension or operator can contact the console using one oftwo methods:Dialling a co

13OPI-IIIncoming CallsEmergency callsAn emergency call from an extension, a private network or a tieline is signalled by a continuous acoustic signal.

14OPI-IIIncoming CallsAbsence information (Message diversion)When a called extension has activated an absence informationand the call is diverted to y

15OPI-IIExtendingExtendingThis chapter describes how to extend calls to extensions, operators, paging units and external lines.Extending (in general)T

16OPI-IIExtendingAnnounce callIf you want to announce the call before extending(the console must be in manual extending mode).Dial the extension numbe

17OPI-IIExtendingBusy extensionIf the extension is busy, inform the caller and ask if he/she wantsto hold or call later.If the caller wants to hold:Pr

2OPI-IIWelcomeOPI-IIThe ConsoleWelcome to the User Guide for the OPI-II Operator Console in theMD110 system.It is a state-of-the-art business communic

18OPI-IIExtendingBarred extensionWhen an extension is barred from receiving direct indialled callsfrom the public network, it is rerouted to you.Displ

19OPI-IIExtendingVacant numberWhen a vacant extension number is given to you by the callingparty:Inform the caller about the situationand PressThe cal

20OPI-IIExtendingDiverted extensionWhen you extend a call to a diverted internal extension.Dial the extension numberThe console shows the diverted num

21OPI-IIExtendingPersonal numberWhen you extend a call to an extension that has activated apersonal number profile.Note: At automatic extending, or wh

22OPI-IIExtendingOperators and groupsTo extend a call to another operator or group in your ownexchange or private network.OperatorsDial the operator n

23OPI-IIExtendingPaging unitCalls can be extended to a paging unit.Dial the extension number Press to activate the paging facilityYou can extend the c

24OPI-IIExtendingMessage pagingThe paging unit can be equipped to permit message paging. The messages are transmitted as predetermined digit codes con

25OPI-IIExtendingBypassingDiverted extensionWhen you have called a diverted extension the divertee numberappears on the display.Press*60*DialDial the

26OPI-IIService FacilitiesService FacilitiesOn holdPutting an ongoing call temporarily on hold leaves the consolefree to perform other functions. The

27OPI-IIService FacilitiesTo put on hold using the on-hold-keysAn alternative method to put a call on hold is by using an on-hold-key.Press to put the

1OPI-IITable of ContentsTable of ContentspageIntroduction ...2The Console ...

28OPI-IIService FacilitiesAnnouncingWhen you receive a call for an extension that needs to beannounced before extending follow these procedures (the c

29OPI-IIService FacilitiesThe extension is busyIf you are announcing a call to a busy extension and call waitingis permitted.The display shows this in

30OPI-IIService FacilitiesRecallA recall is a:• Call put on hold by the answer/extend key.• Call put on hold by a put-on-hold key.• Call extended to a

31OPI-IIService FacilitiesCall meteringAn extension can request an external line with call metering. Do this using one of the following four methods:N

32OPI-IIService FacilitiesCalling external party firstAsk the extension to hang upPressMake an external call in the usual mannerAsk the called party t

33OPI-IIService FacilitiesExtend dial toneAn extension calls the console and requests an external meteredline.Ask the caller to hold the linePressDial

34OPI-IIService FacilitiesSerial callsA serial call allows a caller to speak to several extension withinthe exchange without having to call back. Afte

35OPI-IIService FacilitiesRecalls diverted to another consoleIf you need to leave the console unattended e.g. during a serial callyou must insure that

36OPI-IIService FacilitiesIntrusion and forced releaseFor urgent calls you can use the intrusion function to enter busyextensions and, if accepted, di

37OPI-IIService FacilitiesIf the extensions class of service does not permit intrusionThe displays signals that intrusion is not permitted on this ext

2OPI-IIIntroductionIntroductionHow this manual worksThe initial section of the manual introduces the equipment andfamiliarises you with the layout of

38OPI-IIAssistanceAssistanceAssistance methodsIf an extension cannot or is not allowed to perform a task, it cancontact an operator to request assista

39OPI-IIAssistanceExtension firstThe extension hangs up after phoning the operator to requestassistance. This method of assistance prevents the extens

40OPI-IIAssistanceExtension is waiting with handset offDial the number of the other partyAsk the called party to holdPress Announce the callPressYou h

41OPI-IIAssistanceConference callsA conference call can be established with a maximum of 8 members, you can either lead the conference or be a member.

42OPI-IIAssistanceConference memberAn extension can include an operator in a conference they haveinitiated.Note: As a conference member you do not hav

43OPI-IIAssistanceProgramming individual abbreviated numbersYou can assist extensions to program individual abbreviated num-bers to digit keys 0-9 on

44OPI-IIAssistanceAuthorisation codeYou can lock/unlock an extension using the individual authorisation code.To lock an extension:*76*Dial#Dial the ex

45OPI-IIAssistanceDiversionYou can assist an extension to divert calls to a predeterminedposition specified by the system administrator. Note: The ext

46OPI-IIAssistanceDiversion when the extension is busyActivate:*212*Dial#Dial the extension number and pressCancel:#212*Dial#Dial the extension number

47OPI-IIAssistanceExternal follow-meYou can assist an extension to divert calls to an external number.Note: The extension must have access to this fun

3OPI-IIThe ConsoleThe ConsoleThe OPI-II operator console uses a combination of advanced digital technology, ISDN communication principles and distribu

48OPI-IIAssistanceAbsence information (Message diversion)You can assist an extension to divert calls into an absence message. The diversion reason is

49OPI-IIAssistanceData trafficCall to a data extension that is free:Dial the data extension numberPress to call the extensionWhen the called party ans

50OPI-IIAssistancePersonal number (optional)As an operator, you can activate, change or deactivate this function for a selected extension.When an exte

51OPI-IIAssistanceFree seatingYou can assist a user with the log off procedure. (The log onprocedure must be done by the user from the telephone to be

52OPI-IIOutgoing CallsOutgoing CallsVia any external lineNote: The console must be in idle state with no party onthe left side of the display.Dial the

53OPI-IIOutgoing CallsVia a specific external line*0*Dial#Dial the line number and pressDial the code to get an external line and the external numberP

54OPI-IIOutgoing CallsVia an ISDN line or via a direct line to anotheroffice exchangeDial the code for the ISDN external line or for the direct line D

55OPI-IIOutgoing CallsTo an extension in your own exchangeNormal call:Dial the extension numberPressThe console rings the extension.Press to terminate

56OPI-IIOutgoing CallsIf the extension is busy, you can supervise the line until the extension becomes free:Note: A free extension that does not answe

57OPI-IIOutgoing CallsTo paging unitPersons equipped with a wireless paging receiver, can be pagedfrom your console. Depending on the type of paging s

4OPI-IIThe ConsoleDescription1067868796

58OPI-IIOutgoing CallsAlarm paging without message code:*810*Dial#Dial pagee’s extension number and pressAlarm paging with message code:*810*Dial*Dial

59OPI-IIOutgoing CallsIndividual abbreviated numberYou can program up to 10 individual abbreviated numbers for yourown use by using the digit keys 0-9

60OPI-IIOther Useful FacilitiesOther Useful FacilitiesClockPress and holdThe time of day is shown on the display in 24 hour format.NIght serviceThe ex

61OPI-IIOther Useful FacilitiesTo order flexible night service:*84*Dial*Dial the extension number and press*Dial the code to get an external line and

62OPI-IIOther Useful FacilitiesAlarmIf a fault occurs in the exchange, this symbol flashes and shows2, 3 or 4. The number indicates the degree of seri

63OPI-IIOther Useful FacilitiesEmergency switchingIt is possible to switch the exchange into emergency state. This only allows predetermined extension

64OPI-IIOther Useful FacilitiesBusy verificationIf a specific extension or external line has been busy for anunusually long time, you can verify its s

65OPI-IIDisplay Unit SymbolsDisplay Unit SymbolsSymbols that appear in the call admittance fieldNumber of queuing calls.Steady indicates a call to an

66OPI-IIDisplay Unit SymbolsSymbols that appear in the call status fields(left/right)Called extension is free.Steady indicates the called extension is

67OPI-IIDisplay Unit SymbolsSymbols that appear in the connection fieldSerial call.Steady indicates a call to a blocked extension, extension with‘intr

5OPI-IIThe ConsoleThe displaysThe display symbols indicate which function the console is currently performing. There are five display fields:1 Call ad

68OPI-IIKey DescriptionKey DescriptionAll keys are non-locking.Present/Absent keyPress when you do not wish to admit any more calls to your console.Pr

69OPI-IIKey DescriptionCall metering keyUsed in two ways:• Press to mark the external line to be metered.• Press to read off the registered metering p

70OPI-IIKey DescriptionCall announcing keyUsed for:• Call announcing towards busy extension.• Supervision of busy external line.Left status field disc

71OPI-IIIndexIndexAbsence information (Message diversion) 14Acoustic signal 7Adjusting the tone ringer character 8Alarm 62An extension or operator cal

72OPI-IIIndexIncoming calls 10Absence information 14An extension or operator calls the console 12Diverted 13Emergency 13External 10Inquiry 12Rerouted

2OPI-IIWelcomeOPI-IIThe ConsoleWelcome to the User Guide for the OPI-II Operator Console in theMD110 system.It is a state-of-the-art business communic

Quick Reference GuideOPI-IIOperator Console for MD110Display unit symbolsCall admittance fieldNumber of queuing calls.Call to individual operator or n

Quick Reference Guide - OPI-II© Ericsson Enterprise AB 2001This is a part of EN/LZT 102 2254 RDSubject to alteration without prior notice. Printed on

Ericsson communications solutionsfor enterprise networks combine andimprove advanced ways of exchanginginformation via voice, data, video andevolving

6OPI-IIThe ConsoleConnection of accessoriesHandset, headset, footpedal, braille unit and tape recorder canbe connected to the display unit of the cons

7OPI-IIPreparing the ConsolePreparing the ConsoleOn/Off dutyThe console must be turned on to receive calls. If an incomingcall is not answered within