Ericsson OPI-II User Manual download pdf (Page 2)

The benets of

phone recording

Phone system

PC w. voice recording

boards & software

Access via your network

Access

remotely via

the internet

or phone

What is phone recording?

Phone recording, also known as voice logging has been around for

nearly as long as phones. It consists of attaching a recording device

to phone lines in a business setting and having a way of playing back

these recordings. Call centers were early adapters and most of us are

familiar with the little recording at the beginning of a call that reminds us

that “this call may be recorded for training or quality assurance purposes”

dialog. Now all kinds of businesses are using phone recording.

The ROI on a phone recording solution

There are many reasons why businesses choose to purchase a phone

recording solution. Here are the top 5 Return on investment (ROI) arguments

for implementing one of our solutions.

1 Liability: Resolve disputes and protect your company with recorded evidence.

2 Quality control: Improve employee performance and customer satisfaction.

3 Security: Detect or deter security breaches and inappropriate calls.

4 Training: Coach employees with examples of high & low quality calls.

5 Marketing data: learn about your customers and their response to your marketing.

What does a phone recording solution consist of?

1 A Microsoft Windows PC.

2 Voice recording boards that plug into the PCI slot of the PC.

3 The software used to record, manage, search, grade and access the recordings.

Our systems can connect to analog or digital telephone, T1/E1/PRI/BRI/ISDN, or any radio or

other audio lines and record all conversations on those lines. Recordings are stored as separate

files and saved on the recorder PC’s hard drive. Optionally, a second copy of the recordings can

be automatically backed up to archive media (DVD+RW, network, external drive, etc.). Users can

search and playback the recordings on any PC over the network, a web browser or even a phone.

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Ericsson OPI-II User Manual Page 2